Refund policy
At Glam junction, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include all tags, accessories, and proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Opened hygiene or personal care products
REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. Shopify allows merchants to refund orders through the original payment method or store credit.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Original shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. Contact us to arrange an exchange.
Order Cancellations
Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.